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The customer is experiencing issues with a software update failing to install.
Other Response Scripts
50%
Yes, if it goes like that, just go ahead and call me again, okay?
45%
If possible, can you try doing it over Wi-Fi after restarting your phone?
45%
So sometimes the phone's going to need a little more space to be able to install the update. Is there any way for you to clear some of the information on your phone? Either back it up, or... I'd say about 5 or 6 would be good.
45%
Yes, I should give you my IMEI number? Yes. Okay, the full thing? Yes, the whole thing. IMEI number 1 and IMEI number 2.
45%
Alright, so I'm going to repeat it to you. 3582-91740-576-478. Is that correct? Yes. Alright, and then IMEI number 2, is it the same number or a different number? Let me check. It's different. Okay, what's that number? It's 3582-91740-586-576. Alright, so we'll read it back to you. 3582-91740-586-576. Yes.
45%
Before doing any update, I will always recommend you to go ahead and, yeah, just to go ahead and try to connect the phone to Wi-Fi before doing anything, okay? That's the best thing you can actually do.
45%
Yes, that's correct. Connect it to Wi-Fi, and then go from there, okay?
45%
Yes, wait until tomorrow, turn the phone off.
45%
Take out the battery. It should resolve itself.
45%
Okay, so you can go to settings on the phone.
45%
Once in settings, go to apps and notifications.
45%
Once in apps and notifications, go to see all apps.
45%
Now go to Halahik time, that's where you want to go.
45%
Scroll down to the third option, that will be storage and cache.
45%
Press where it says clear storage, please.
35%
You can send it to this number. It's fine, he'll be able to see it. This phone number without the extension? Yeah, so it's gonna be 347-240-2482.
35%
Just like a video of me doing on the screen? What doesn't work? Right.
35%
When you get the new update, it's just an update over that.
35%
No, clear storage, that's correct.
30%
Once you turn your phone back on and you're connected to Wi-Fi, it should work perfectly fine.
30%
It should be the whole process. Because the process till 100% works on data. And then once I click install, it fails.
30%
We closed at 1 today.
30%
Now we open till 2.
30%
The FIG 2 Pro.
30%
Yeah, the one that has Android Auto. But that's the only that you guys got.
30%
Yes, it's gonna go on to every FIG 2 Pro in about a month.
30%
Yeah, there's supposed to be. Hopefully it is on time.
30%
The update is supposed to fix the issue that some customers are having with block messages as well as update other bug fixes.
30%
It's a system update.
30%
The 6.1 is the older update. I don't need this one. Fine, and this one's gonna disappear? Because it keeps on popping up? Yep.
30%
That would be it. That's going to be the only reason why just the installation failed. The worst case scenario is like a motherboard issue, but that's usually not the case.
30%
That may be a possibility, but we would have to like check the phone to see exactly what's going on.
30%
Currently, there's no new Fit Phone coming out.
30%
The way that we fix a phone that it doesn't receive updates is by taking down the IMEI number and getting it manually pushed to the phone. If you said that your phone was fixed at the Monthly Location, maybe they got your IMEI number down wrong. So what we can do is go into your settings.
30%
No, you can wait, usually when this happens, you can wait 24 hours. If the system or the phone detects that you don't have the last update, it will throw the update one more time, okay? Usually we send it manually just for very specific cases, but if it came up to you already, it's going to be the same, okay?
30%
Yes, if on Friday you see that it's still coming up, please call me, okay?
30%
Yes, that's great. Please call me whenever you see, whenever these two times come, and I will do my best to help.
How Customers Ask This
"Why is the system update downloading but not installing on the phone?"
"Why is the software update failing to install on the phone?"
"The customer's phone is not receiving software updates despite attempts to fix it."
"How can I resolve issues with a system update that froze during download and notifications for candle lighting that are coming at the wrong time?"