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The customer is inquiring about sending a broken phone for repair and the availability of a loaner phone.
Other Response Scripts
45%
So you would get the link for a loaner phone. Um, let me get that for you. I would just need your email.
45%
All right. So I'm going to read that back. You said T as in Tom, E as in Energy, S as in Sam, G as in Cheese, H as in Hat, U as in Umbrella, S as in Sam, S as in Sam at gmail.com?
45%
We'll take the address from there, and we'll send you a loaner phone, okay?
30%
Yes, so you can definitely send your phone in for repair.
30%
Yes, we do have that service. Um, that requires a hundred dollars deposit that you get back once you return the loaner phone.
30%
You should be getting it in, where do you live? What location do you live in? St. Louis, Missouri? I would say probably two to three days.
30%
Business days. So I'm not going to count. Next week. Yeah, so it's going to be like Tuesday, Wednesday maybe.
30%
Yes, we received your phone, it should be done in one to three days, alright?
30%
Yes, I'll let them know, alright?
30%
The loaner will be sent tomorrow, um, so at least you wouldn't be so long without a phone.
30%
Unfortunately at the time, we don't have any shells to be able to fix your phones.
30%
At the moment we're actually out of loaner phones.
30%
So it's labeled here as a broken shell, so I took the whole outside of the phone. So at the moment we do not have any more shells, or any on the new shipment of shells.
30%
How long is that going to take? Three to four weeks.
How Customers Ask This
"The customer is inquiring about the status of a phone that was brought in for repair due to a broken shell and is concerned about the lack of a loaner phone while waiting for parts."
"The customer is inquiring about the status of their phone repair and expressing issues with a broken loaner phone."