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Customer is experiencing issues with messages being dropped when receiving multiple messages at a time on the Verizon network.

💬 Messaging SMS Text Messages Asked 1 times needs_work

Other Response Scripts

35%
Okay, I just updated the message 2.2, but I think it's working now.
instruction 0/1
30%
Yes, I just saw your email about 30 seconds ago that you sent a few interrogatory questions.
info 0/1
30%
We are fixing that, we are fixing that, okay? The part of the music shutting off when you close the phone. I spoke with one of my bosses, the main developer of Fig Phone, and he just told me that we are working on that. It's going to be fixed very soon, okay?
promise 0/1
30%
The volume button doesn't press even when the phone is closed. We are actually also aware of that, okay? And translate message doesn't work. We are also aware of those three issues that you mentioned here. And hopefully we'll have a solution for them soon.
info 0/1
30%
Okay, so yeah, this is directly an issue with the Verizon network. Okay, we are constantly trying to make the phone better and better. But, of course, it depends on the limitations of your carrier always.
explanation 0/1
30%
So if you're having problems with Verizon or with T-Mobile, you put it and it works just fine, then I'm afraid that there is nothing that we can interfere with to change that.
explanation 0/1
30%
I will pass it to see. I will escalate it, meaning to see if there's something that we can do in the near future about it.
promise 0/1