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The customer is experiencing issues with text messaging and the T9 feature on their phone.

💬 Messaging Messaging Apps Asked 4 times needs_work

Other Response Scripts

45%
Once in settings, go to apps and notifications.
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45%
Once in Gboard, scroll on to the third option, that's going to be storage and cache.
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45%
And press or accept clear storage, please.
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45%
Try a different carrier. Maybe you can borrow a SIM from a friend.
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45%
If you have a friend that has Champion, ask them to please borrow the SIM card for a few minutes, and then try to see if it works in your phone.
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45%
Now go to see all apps.
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45%
Okay, T9 disk keyboard. Okay, scroll down to the third option that will be storage and cache.
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45%
Okay, if you're getting numbers, press pound.
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45%
Okay, it's going pound, pound. Okay. So you're clear storage on that. Now what we have to do then is we have to try to reset the phone. Just turn it off, take out the battery, and turn it back on.
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45%
So, yes, go to settings in your phone, please.
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45%
Now, once you're in settings, go to apps and notifications.
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Now, go to see all apps.
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If you're getting numbers, press pound.
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45%
Okay. So, you're clear storage on that. Now, what we have to do, then, is we have to try to reset the phone. Just turn it off, take out the battery, and turn it back on.
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35%
Okay, go to settings in your phone, please.
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Now go to Gboard.
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35%
Now try to use the function.
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35%
Would you like to make a factory reset before testing?
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35%
Call me and let me know, and we will follow through.
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35%
Okay, so yes, go to settings in your phone, please.
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30%
The carrier may not be completely compatible with space. For Canada, we recommend Champion. Champion works for most of our phones.
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30%
Sure, no problem. You can do this. So what is your origin, you know? Our extension is 405.
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30%
I will report this right now.
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30%
Yes, I think it should be with all the phones.
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30%
Sure. No problem. You can do this.
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30%
Our extension is 405.
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15%
Okay, now once you're in settings, go to apps and notifications.
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15%
Once you're in CL apps, on the top right of the screen, you'll find three dots. Press on those three dots, please.
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15%
And tap where it says show system.
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15%
Okay, once you press show system, that will bring a lot of options. So you can scroll down until you find an option that will be called T9. T9 disk keyboard will be called, but it's just the first option that says T9, that's where we're going to go.
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15%
Once you're there, press where it says clear storage, and then try your T9, and everything should be working.
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5%
You can do it while you're on the phone with me. You can just press the backwards key button on your keypad, and that will take you to the menu, or that will take you out.
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0%
If it doesn't work, you have to call me again, and we have to try one or two more things.
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How Customers Ask This

"The customer is experiencing issues with the T9 keyboard on their phone, which is typing numbers instead of letters when sending text messages."
"The customer is experiencing issues with text messaging and T9 predictive text functionality after a software update."
"The customer is experiencing issues with the T9 keyboard on their phone, which is typing numbers instead of letters when sending text messages."