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The customer is experiencing issues with a new phone where the cover causes the display to shut off.
Other Response Scripts
80%
Okay? Thank you so much. I'll send you the label now, okay?
45%
I can send you a shipping label so you can send us a phone, and we will go from there, okay?
45%
Or you can bring it back. That will be quicker. But if not, I can send you a label so you can just ship it.
35%
Yes, we have to take a look at the phone. How long have you been with the phone so far?
30%
Okay, because if that's the issue, we will have to see it in the store. That's not normal.
30%
No, I send you the label myself. You don't have to pay for it.
5%
Yes, sure. First, the first thing that I have to ask is who's the service provider?