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The phone is overheating and emitting a burning smell while charging.
Other Response Scripts
75%
We will go ahead and we will send you another update a little bit later today, okay?
75%
So, you're sending me the new update, right?
45%
The first thing that I want you to do is stop using the phone, okay? I need you to send me an email with your name, your phone number, okay, and your address, and we will be sending you a label, and you have to return the phone, and we will replace it, okay?
45%
So info at figkosher.com, and I'm going to send you my name, telephone number, address... Yes, name, phone number, address, and yes, I'll send you a label, okay?
45%
No, just take out the SIM card that's going to have the number. And that's it.
45%
Yes, we can totally check, so, um, yes, go to settings on your phone, please.
45%
Once in settings, go to, uh, about phone, that's gonna be the last last option.
45%
Okay, once you're there, go ahead and, uh, tell me what is the custom build number?
45%
Let me get the IMEI, please, then we will send you the new update, okay?
45%
Okay, that's 3-5-8-2, 9-1-7-4, 0-2-9-1, 4-8-2.
45%
When you get home, I need you to send me an email with your name, your phone number and your address and I'll send you a shipped label. Okay?
45%
First, you have to send me the email that I requested, okay?
45%
We would turn it on, see exactly what's going on, see if maybe there's some sort of short circuit, maybe. But they would have to, one of the technicians would have to check to see exactly what's going on.
35%
Stop using the phone. That is my biggest recommendation.
35%
I need you to send me a picture of the wall, of the, of the head that you're using, okay?
35%
If you're having that smell on your phone, I would suggest that you bring the phone in. Are you close to the Borough Park location, so I can take a look at it, see what's going on?
35%
Well, it would be the Borough Park location, but if you're close to the Williamsburg location, that's also fine.
30%
Your name will be fine. And what about the cell phone number? Is the cell phone of the FIG number or my cell phone? No, no. It's a cell phone number that we can call back and forth.
30%
It's mostly because of the battery, okay? We have to replace it 100%, unfortunately. We cannot have a phone like this being used. It's not safe.
30%
Yes, sir. And you're going to replace it.
30%
No. We only do, we only do fake phones.
30%
Okay, that's a very, very old version, actually, of the phone, you shouldn't have that.
30%
The update improves the battery a little bit, yes. But not, it's not a gigantic significant improvement, but yes.
30%
Yes, Android Auto is coming to all the phones by the end of the year.
30%
No, no, no, no.
30%
If you need a loaner phone, we can provide you a loaner phone in the meantime.
30%
The loaner phone will require a deposit of $150. The deposit is fully refundable once you return it, okay? We will refund it in full once the loaner phone is back with us.
30%
If there is an issue with the phone, we can fix it. But yes, we have to see the phone exactly and see exactly what's going on before we can let you know.
30%
It's still in construction, so there's no due date for it yet.
5%
I can give you the email address now. It's info@foodgrocer.com.
How Customers Ask This
"The customer is experiencing issues with the battery getting very hot and is inquiring about updates related to the device."
"The customer is experiencing a burning smell when charging their iPhone."
"The customer is concerned about a burning smell coming from the phone's USB slot and is unsure if it is safe to charge."