The customer is experiencing issues with the latest software update and is inquiring about the possibility of reverting to a previous version.

So, in the meantime, I would suggest taking the SIM card out of your phone, leave it out for about five minutes, and try putting it back into both slots. So, try the first SIM card slot, and then if that doesn't work, try the second SIM card slot.

So, in the meantime, before the update, just in your phone, check to take out the one that's working, right, and then only put in the one that's not working correctly, and then test it to see.

If you would like to have the previous update, you can come into the Borough Park location, but to do that process, you would have to wipe everything on your phone. So, before you bring your phone in.

The only option that we have for you is if you come to the Borough Park.

So, for the full recording, the devs are aware of that issue. They are actively fixing it, so it should be fixed in the next update, which should be coming out soon.

It should be coming out tonight.

Yes, but they're working on fixing the recording issue as well, yeah?

No, it can only be done in the Borough Park location.

The only way for us to give you the update, the previous update, is if you bring it in your phone and we plug your phone directly into us.

I understand your frustration, but that's not possible for us.

They do not have the tools available to be able to do that.