The customer is experiencing fast battery drain and issues with incoming calls not displaying on the screen.

When you have a phone, call me, and I'll help you step-by-step to fix this issue, okay?

You have to update them. And after a software update, it comes up? Yeah.

If it's still not showing up, you have to let us know, and give us the AMEI, and we may need to send the update manually, it sometimes happens.

Just update them, and that's it.

I think that's a lemon phone, okay? Unfortunately, it has to be replaced, yes.

Yes, I can, we can help those customers. Do you want to send them to us? Do you want to ask them to, do you want to tell them to call us? We can help them.