How can I switch from an Israeli SIM card to an American SIM card?

No, you have to keep it.

Can you give me your order number, please? I'll take a look at it.

You have to open up the, yeah. It's the order you're taking place, which is from plan, and you will see that there's one option that has a big logo, so that you have to touch that one.

Yes, of course we do. You can get it online or you can go and purchase in the store directly.

Yes, well, you ordered the Israeli SIM card, that's why we sent you that, because you didn't receive any correct product.

It's just a regular American SIM card.

It's the one that we sent you. You will see the picture of the same SIM card that we sent, that you ordered, and then next to it, you will see a SIM card that has a big logo. So that's the American SIM card.