📱
The customer is inquiring about the status of their phone repair, specifically regarding the screen and camera issues.
Other Response Scripts
45%
Yes. How much is that to replace? Let me double-check the price on that. Give me a second.
35%
You can pick up your phone in two hours.
35%
Yes, I can add it to your ticket. No problem.
35%
Your ticket number, you just gave it to me, right? It's 88401?
35%
Oh, 849... 8498? Yeah.
30%
Everything was uploaded. Now they're doing the repairs.
30%
Yes, the screen wasn't working, the touchscreen, and also the camera back on.
30%
Okay, so in two hours, I can pick it up? Okay, I hope so. I'll be ready. Thank you so, so much.
30%
Yes, that's just a different mic, yes.
30%
So the speakerphone mic is the problem.
30%
So when they replace the shell, that does not get replaced. That mic part does not get replaced, no.
30%
So $20 extra for that repair.
30%
They said that it would take a while. They've added stock on a certain piece or something like that. So we did get the shells in, so it should be done in about two days.
30%
No problem. Thank you.
30%
It'll be ready tomorrow around 12. It's a little before 12.
30%
Yes, we are open till 1.
30%
Should be this number.
30%
I really appreciate this. Thank you. We'll talk tomorrow.
How Customers Ask This
"The customer is inquiring about the status of their phone repair, specifically related to the camera and touch screen."
"The customer is inquiring about the repair status of their phone and whether the speakerphone mic issue can be addressed along with the screen repair."