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Customer is experiencing ghost notifications for new messages and is unsure if they are missing any messages.

💬 Messaging Messaging Apps Asked 1 times needs_work

Other Response Scripts

45%
Okay, so first we would go into your message app. Mark all the messages as read. So when you get a new message, you get one message, but you see two notifications. Then maybe you've just seen two. But sometimes we get like those notifications that aren't actually there.
instruction Steps 0/1
45%
If you are having those missing messages, there is an update that's coming out tonight that should be fixing that issue. I would say wait until tonight, try to see if you have any of those missing messages. And if you have those missing messages, call us back. You need to service your phone.
instruction Steps 0/1
30%
There should be an update tonight. If you're still having those missing messages.
info 0/1
30%
It's going to fix the issue with some customers having missing messages. After the update, if the messages are gone, there are ghost notifications and you didn't miss any messages.
explanation 0/1