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How do I fix issues with sending or receiving text messages?

💬 Messaging SMS Text Messages Asked 2 times resolved
Best Response 70% effective
And once the update happens, then your messages should – your message issue should be solved.
promise 1 helpful / 0 not helpful

Other Response Scripts

45%
And once it's deployed, you just have to go somewhere to receive Wi-Fi to update your phone.
instruction Steps 0/1
35%
Could you go on the weather app for me, please?
instruction 0/1
35%
Is the weather app able to refresh and give you the current weather?
instruction 0/1
35%
What is the date that it's displayed on the weather app?
instruction 0/1
35%
I just ask that you be a little patient with us and wait for the update to deploy.
instruction 0/1
35%
If you would like to change your service, I can give you your account number and your transfer pin. I just need the phone number of your account, is this the one that you're calling from?
instruction 0/1
35%
There is nothing that we can currently do now. We have to wait for the update to come out.
instruction 0/1
30%
So the issue that we're dealing with with your messages is I believe due to the recent update that happened, and it's causing the error that you're dealing with.
explanation 0/1
30%
I'm notified that the update is supposed to come out by the end of today.
info 0/1
30%
Your account gets renewed on the 5th.
info 0/1
30%
So as I was saying before, customers are having issues with their text messages, a few different issues with missing text, not sending pictures, not receiving pictures, those issues.
explanation 0/1
30%
All they told us was that it's going to be released on Monday.
info 0/1
30%
I hope so too.
promise 0/1
0%
So currently, we – the developers are creating an update that's supposed to solve your current issue.
promise 0/2

How Customers Ask This

"The customer is unable to send or receive text messages and is seeking a resolution."