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How do I fix issues with sending or receiving text messages?
Other Response Scripts
85%
Okay, go to settings in your phone please. Once in settings, please go to apps and notifications. Once in apps and notifications, go to see all apps. Yes, once you see all apps, you need to go to, on the top right of the screen, you will see two options. You'll see three dots, so you have to tap on those three dots please. Once you tap on those three dots, press show system. Okay, once you press show system, you need to look up for an app that will be called Durespeed. D as in day, U as in umbrella, R as in red, A as in apple, S as in Sam, P as in Peter, E as in elephant, E as in elephant. Durespeed. In show system, press show system, you will find it. Yes. Once you press open, you have to look up for a, you, yes, you have to, once you press open, you will see a whole list of apps. One of those apps will be your messaging app and your phone app. Both two, those two apps, both need to be on. And that's it.
70%
You shouldn't have any other issues, no.
50%
And once the update happens, then your messages should – your message issue should be solved.
45%
Go to apps and notifications.
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Once in apps and notifications, go to app info.
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On the top right of the screen, press those three dots.
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Now press where it says show system.
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Once it shows system, you need to find an app that will be called Durespeed.
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Once you're there, press open.
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Once you press open, go to the messaging app and you will see that you can turn it on. So turn it on, please.
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Go to Settings, Regular Settings, and then look for an option that's called App Updates.
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So, again, go to Apps and Notifications.
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And then go to App Info again.
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Look up for the Messaging app.
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Once in the Messaging app, scroll down to the third option that is going to be Storage and Cache.
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Clear Storage, okay? Not Clear Cache, just Clear Storage.
45%
I can help with that. Just make sure to find out what service provider you have on your phone. You can call the person that deals with your phone to get that information.
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Let me see with my supervisor, see what we can do for you. You may have to test another SIM card on your phone to see what's going on, see if it's a SIM card or the phone.
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Go to Settings, go to Apps and Notifications.
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See all apps.
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Go to Messages.
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Go to Storage and Cache.
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Clear Storage on there.
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You would turn it off and then turn it back on.
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Then you go to see all apps. Okay. And then you go to top right corner. There's three dots. And in the see all apps, see the show system with three dots.
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So you're going to scroll down to DuraSpeed. D-U-R-A Speed. Yes. And you're going to click open. Okay. All right. So there you're going to click off and turn it off.
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So in that long list of applications where you found DuraSpeed, you're going to go back there and you're going to click on messages.
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Now you're going to go to storage and cache. And there you're going to clear storage.
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And turn your phone off and turn it back on. You should be getting all your messages. If you're still experiencing a loss of messages, call us back.
45%
Okay. Did you do the DoRESPY thing or not? The what? The DoRESPY. Okay, I'll guide you. Go to Settings on the phone. Go to Updating Notifications. SEO Apps. Okay. I'm going to go to the right three dots on the top. Show System. Look up for DoRESPY. Once you find DoRESPY, go ahead, open, and allow the messages.
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Is it like in the back? No, no. It's the same place as always. Snap. Oh, DoRESPY. Got it. Yes. And now what do I do? Open it. Once you're in DoRESPY, open DoRESPY. You have to have the option there to open. So open it up, and now you'll see a whole list of apps. Okay. And you have to allow the phone call, the phone app, and the message. And that's it.
45%
What I can do is I can show you the steps to clear the storage of your messages. So you go to settings. You go to apps and notifications. And then see all apps. Then you're going to scroll down to messages. And then click on storage and cache. Then clear storage. You can also restart the mobile Wi-Fi and Bluetooth on your phone. Well, you go into settings and go to system. Go to system. And then reset options. Just let you know that's going to delete all of your, like, save the Wi-Fi and Bluetooth settings as well. Once you do that, you just turn your phone off and turn it back on. And then that should help your messages a little bit until the update comes.
45%
Yes, you're going to get a notification, but if you wanted to just check periodically, you can also go into your settings, and it's under app updates.
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I need you to put the SIM card in the slot where it's not right now, okay? And try and test it.
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Would you be able to try a different service provider? I mean, you have to try a different service provider. There's something in the service provider that is not letting you use the fake phone.
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So put her SIM card in and see if it works.
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You have to turn it off in 30 minutes.
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Yes, you can call them at 611 and they would know. But here's the question. Would you be able to call your service provider just to ask them? This is something that every service can do. Ask them to reset your line, okay, just turn off your line and turn it back on. And then, yes, check also who is it from. If it's from AT&T, T-Mobile, or Verizon. U.S. Mobile offers the three branches. That is why I'm asking you that. And once you have that information, if you want to reach me back, we will go through it because we will have more information. We will go through it to see what is what we can do to make it work, okay?
45%
Okay. So, for that, we can do a small troubleshoot that should work. You can go to Settings on the phone. If you can do it now, that would be great. Okay. Just one second. Take your time. Settings. Once in Settings, go to Apps and Notifications. Okay. Once in Apps and Notifications, go to See All Apps. Yes. See All Apps or App Info, if you don't see that. What? If you don't see See All Apps, go to App Info. Okay. I'm in the App Info. Once in App Info, look up for the Messaging app. Okay. I've got it. And then scroll up to the third option that's going to be Storage and Cache. Yes. I've got it. Okay. Once in Storage and Cache, go where it says Clear Storage. Clear Storage. Okay. And press OK? Yes. Okay. Okay. And now test it through for a few hours. And if it's still causing problems, please let me know.
45%
Let's go into your settings. Settings.
40%
Currently some of our customers are experiencing a loss of messages. So if you can go into your settings on your phone. Okay. And then you can go to apps and notifications.
35%
Could you go on the weather app for me, please?
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Is the weather app able to refresh and give you the current weather?
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What is the date that it's displayed on the weather app?
35%
If you would like to change your service, I can give you your account number and your transfer pin. I just need the phone number of your account, is this the one that you're calling from?
35%
There is nothing that we can currently do now. We have to wait for the update to come out.
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Clear Storage, again, it shouldn't delete your messages, but there's a very small chance for it to happen.
35%
You should leave it off.
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Well, first check if it's updated, Rafi. That's the first thing. Did you check that?
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If you want to fix it, we have to test.
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Yes, I'm afraid that we have to do this one more time, same phone number that you're calling from? Yes, 907-904-0836. Perfect. Okay, then, we're gonna have to do that, and I can do it right now for you, okay?
35%
Yes, 12-10, actually, approximately.
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No, no, no, 12-10, the line should be working back.
35%
No, you don't have to make an appointment. You can just come to the store.
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You need to call back on another phone, so we can do this on your phone.
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You can go with my extension at 408.
30%
So the issue that we're dealing with with your messages is I believe due to the recent update that happened, and it's causing the error that you're dealing with.
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I'm notified that the update is supposed to come out by the end of today.
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Your account gets renewed on the 5th.
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So as I was saying before, customers are having issues with their text messages, a few different issues with missing text, not sending pictures, not receiving pictures, those issues.
30%
I hope so too.
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Just make sure where it's from. Sometimes it'll be Verizon, but it'll be Verizon from us mobile, you know? So make sure if it's like direct from the company or from another company, you're going to need that sub company as well.
30%
So, I was notified that if the DuraSpeed doesn't work, the storage on the message app would have to be cleared after turning off the DuraSpeed. Essentially, like, declutters your message app, which is causing the issues.
30%
So normally it's already on and that is what makes the messages. That's how you miss messages.
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You're not going to lose any of your messages. The app data will be permanently deleted. This includes file settings database and other app data.
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We've had customer reports on messages not going through, and there is actually going to be an update that comes out on Sunday, Sunday night, Monday morning. That's going to solve all the issues.
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Facebook doesn't allow it.
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Unfortunately, for now, this issue, we cannot consider it's an issue with the phone, okay? Of course, if it's an issue with the phone, we will help you right away, as we are helping you now.
30%
Okay, and we released an update recently. Were you able to make that update, or no? It's called 2.2.7. That is the name.
30%
I need to update the SMS center number. And if I update that, it will work. But when I try to update SMS center number, it tells me update error and send with the fault.
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Of course, thank you so much.
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Absolutely, yes.
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We're in Borough Park. 13th Avenue, 4306 13th Avenue.
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So here at FIG, we want to help you. So if you can come down to the Borough Park location so we can see what exactly is going on with the phone so we can find the solutions for you.
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Now, on the other end that you're not receiving calls while you're talking on the phone, okay, I will report it to our development team, okay, to see if there's something that we can do on our end in a future update.
15%
And once it's deployed, you just have to go somewhere to receive Wi-Fi to update your phone.
15%
Can you put the SIM card in the second slot of the phone? Which one do you have?
5%
I just ask that you be a little patient with us and wait for the update to deploy.
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No, no, no. I'm going to check with my supervisor to see what steps we can do for you, all right? Give me one second.
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So currently, we – the developers are creating an update that's supposed to solve your current issue.
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All they told us was that it's going to be released on Monday.
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Yes, there were a lot of problems with the Messaging app in the last few days, but we fixed them already.
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I can help you with that. You're not receiving text at all, or you're not receiving a few text messages?
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Okay, yes, London. Okay, we have a person in London. I'm going to call him if he can help you, okay?
How Customers Ask This
"The customer is unable to send or receive text messages."
"The customer is unable to receive phone calls while talking on the phone and is not receiving some text messages."
"Customer is unable to send or receive texts in group chats."
"The customer is unable to receive text messages on their new phone."
"The customer is unable to send text messages and is experiencing repeated error messages."
"The customer is unable to make or receive calls and texts on their phone."
"The customer is unable to send text messages from their phone."
"The customer is unable to receive text messages and sometimes the messages they send are not received by others."
"The customer is having problems with sending and receiving text messages and calls."
"The customer is unable to send out text messages, including both words and pictures."
"The customer is unable to send text messages from their phone."
"The customer is unable to receive messages on their phone."
"The customer is unable to receive text messages from a specific contact."
"The customer is unable to receive group texts or pictures."
"The customer is unable to send and receive text messages."
"The customer is unable to receive text messages on their phone."
"The customer is unable to send and receive messages on their phone."
"The customer is unable to send or receive text messages and is seeking a resolution."