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The customer is inquiring about their account status and whether they are still paying for a plan associated with their phone.
Other Response Scripts
45%
We can restart the password, but the phone needs to have a working SIM card in the phone.
35%
The SIM card should have, like, a company brand on it, what does it say?
30%
If you open the phone and it says there's a password, then there's a password on the phone.
30%
Thank you so much, thank you.
30%
No problem.