📱

The customer is experiencing issues with receiving messages and a persistent notification about charging connected devices via USB that prevents charging.

📱 Device Issues Battery & Charging Asked 1 times needs_work

Other Response Scripts

85%
Turn it on. Yes.
instruction Steps 1/0
70%
And then it should work or it should be better? It should work right away.
explanation 1/0
45%
Go to settings in your phone first.
instruction Steps 0/1
45%
Once in settings, you need to go to apps notifications.
instruction Steps 0/1
45%
Once in apps notifications, go to see all apps.
instruction Steps 0/1
45%
Once you see all apps, go to on the top right of the screen, you will see three dots. So tap on those three dots.
instruction Steps 0/1
45%
Once you show system, you have to look up for an app that will be called Durespeed.
instruction Steps 0/1
45%
Now press, well tap on it and press open.
instruction Steps 0/1
45%
Once you press open, you need to, you will find a whole list of apps and one of those apps will be your messaging app. So you have to turn it off.
instruction Steps 0/1
30%
I can help you right now. Let me know when you're ready.
promise 0/1
30%
We have to take a look at this one, okay?
explanation 0/1
30%
If you come, just let us know and we'll be happy to help.
promise 0/1