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The customer is unable to listen to music while using headphones and the music app is not working.
Other Response Scripts
85%
We can try clearing the storage in the music app. It's not going to make you lose any music, but it should make it work properly again. So, go into your settings. Then go to Apps. Go to See All Apps. You're going to go to the music player. You're going to go to Storage and Cache Name. You're going to Clear Storage. Now try it out.
85%
Oh, I can help you with that. So, you can go to settings in your phone. Once you're in settings, go to apps and notifications. Once in apps and notifications, go to see all apps. Yes, please go to music player. And once you're in music player, you need to go to the third option, which will be storage and cache. And once the storage and cache, press where it says clear storage. This won't delete your music.
85%
Yes, so I should delete app data? Yes. Okay. And now it should work? And it should work, yes.
85%
Yes. Okay, can you press yes.
85%
I can help with this. So go to settings on your phone. Go to the main menu. Yeah. And then press and hold the music player. Yeah. Once you press and hold the music player, scroll down to the third option. You will find a few options. One of them will be an eye with a circle inside. Press it? Yes. Press on that. Yeah. Then scroll on to the third option. That will be storage and cache. Yeah. And once you're there, press clear storage. And that's it.
85%
Okay. I can try to help you with this. Go to settings. Once in settings, go to apps and notifications. Yeah. Okay. Yep. Once in apps and notifications, look up for an option that says CL apps. Yeah. I pressed it. Okay. So once you're there... Yes. Your messages. Yeah. CL apps. Look up for the message app and do the same thing. Storage. Storage and cache. Okay. Leave storage. And that's it. For all apps that don't work, this is what you do? Yes. It says the app's data will probably be deleted, including files. Don't worry. It won't delete your messages.
85%
Okay, so you go into your settings. And then you go to apps and notifications. And then you're going to go into the music player. And then there you're going to see storage and cache. And then you clear storage.
85%
Can you go into your settings? You want to force stop it or try force stopping it? See all apps and then go to music player. Then you're going to go to storage and cache. Then clear storage. I'm not going to delete any of your music. Alright, and then you should be able to open the music app.
85%
Oh, I can help you with that. So, you can go to settings in your phone. Once you're in settings go to apps and notifications. Yes, once in apps and notifications go to see all apps. Once you see all apps, go to music. Yes, please. And once you're in music player, you need to go to the third option which will be storage and cache. And once in storage and cache, press where it says Clear storage. It won't delete your music.
75%
Press yes.
70%
And it should work, yes.
70%
Thank you so much for your call, have a great day.
65%
Once you see all apps, look up for the music app, please.
45%
I can help you with that. Um, you have to go to menu on the phone. Menu is the main menu where you see all the apps. Okay. Once you're in menu, you need to go to press and hold the music player. Press it and hold it.
45%
Yes, you will see an action that is a circle with an eye. Okay, do you see it? Yes. Okay, so press on that please.
45%
Scroll on to the third option that's going to be storage and cache. Yes. And now press where it says clear storage.
45%
Press okay.
45%
Now it tries it, yeah. Open up the music player. You will see that it will request you for some permissions. You have to press yes to everything. It's just asking you to get into the phone.
45%
Yes, grant access and press okay to everything.
45%
Okay. I can help you with that. So go to settings in your phone, please.
45%
Once in settings, go to app notifications.
45%
Okay, once in app notifications, go to see all apps.
45%
And then scroll on to the third option. That's going to be storage and cache.
45%
On the music app, once you click on that, scroll on to the third option, and you will find an option that says storage and cache.
45%
Let's go over again. Okay? Let's try to do – I'm going to try to make it easy for you. Go to the menu on the phone, please. The main menu.
45%
Press and hold the music player.
45%
Once you press and hold, you'll find an option that says – that's a circle with an I inside. Do you see it?
45%
Once you do that – well, press on that, please, and now scroll down to the third option with your fingers.
45%
So press on that. Yeah. And check – and go where it says clear storage.
45%
Press and hold the music player.
45%
One of these options will be a circle with an I inside. So tap on it.
45%
Once you tap on it, you'll go to a whole different menu that's going to be called Storage & Cache, so scroll down to Storage & Cache, please.
45%
Now press Clear Storage, okay? This will delete your playlist, if you have a playlist, just to let you know. But if the music app has a problem, this will correct it right away.
45%
Now, open the music app, accept all the permissions that the phone will request you.
45%
All right. And then you open up your music app.
45%
With that, we can reset location settings. You go into your settings, go to the same place, apps notification, see all apps, then clear weather app. Also clear the storage? Yes. That one might take a little bit because it just has to find your location. You have to open it a few times. Yes, you should wait a little bit.
45%
You can try restarting the music app. Go into your settings. Then you go to apps and notifications.
35%
Go to Settings on your phone, please.
35%
Go to Menu on your phone, Menu is where you see all the apps.
35%
Yes, press Yes.
35%
Yes, press Yes to everything.
30%
Yes, don't worry. Your music won't be deleted. Okay?
30%
Yes. That would be permanent – yeah? Yes.
30%
No, your music will be there, will stay there, okay? The only thing that will be deleted if you have a playlist.
30%
So that File application is for unpacking, for anything like Contacts, Messages, um, you can't do PDFs.
30%
If you have a playlist, no. It's just going to have it import the song, but it's not going to save. It can't import the playlist.
30%
That's on purpose.
30%
No, no, no, you're not going to lose any of your music.
30%
What I can do is I can send this information to the devs so they can address these issues. I do know that they are working on improving the system for the 3Core because we did have similar complaints about the 3Core and some of the issues.
30%
Yes, the devs are working on making the 3Core better. And they do, in fact, intend on pushing an update to help address these issues.
30%
Yes, they are aware of some of these issues and they are trying to correct them.
30%
That's on purpose.
How Customers Ask This
"The customer is experiencing a bug with the music app and cannot access it."
"The music app has a bug and text messages are only received when the message app is opened."
"The music app is not showing the history of previously listened songs after the latest update."
"The music app stopped working on the phone and the customer wants to know how to fix it."
"How can I fix the music app that doesn't work?"
"The customer is experiencing multiple issues with the music player and touch screen functionality on their new device."
"The music app is not opening and the weather app is not getting the correct location."
"The customer is having trouble using the Files and Fig Music Player applications on their device."
"The music player app on the phone does not open"