The customer is experiencing ongoing issues with the camera performance on their device after a repair.

You can bring the phone in, when you send the phone in, to see exactly what's going on. Your phone may need to be flashed if it's, in fact, a system issue. I would say you would have to, uh, back up your data because you would have to erase the phone's resources.

You would plug in your phone to the computer and you'd be able to have those photos and videos.

Currently, if you were to switch it, then it would be disabled for a little bit. So it wouldn't work. It's just taking them a while.

No, it's still locking the fake cords. Yeah, they are working on it. It wasn't intended on being locked. It's an issue with how it is made. But it should be unlocked soon for every carrier.