The customer is experiencing issues with a phone that stopped vibrating and is asking for help to get it working again.

Right, battery save. Battery optimization, battery saver. Yeah. Okay, is it on? It's off. It's off. Okay, so yeah, your vibrator. Turn off when charged? Yeah, it has to be off, all the way off. Oh, it was on partially. Yeah, no, that's why the phone wasn't vibrating.

Yes, we should take a look at the phone and fix it if necessary. But the first thing is that we have to check if you don't have the phone in battery saving mode, okay? I can help you with that right now to see if you have it or not. Okay, go to settings in your phone please.

If it's still not working after that, then we have to take a look at the phone.

Would you like to bring them so we can take a look at it?

So I'm going to try to get you. I'll try to come in today to your place in Borough Park.

If they are not able to help you, call me while you're in the store, okay?

Well, sometimes the phone asks you if you want to go and on battery saving mode and you accidentally can't, I can't put yes. It's a very fast sign, okay? So yeah, don't worry about it. That's it. Let me just check if it's working now.

Our main repair shop is in Brooklyn. We have two stores. One is in Williamsburg and another one in Borough Park. So what will be the best for you? We're in Borough Park. 4306 13th Avenue.

It's open until 6pm.

There is a store in Lakewood. I'm not sure. They don't have to say. It's a different store, okay? It's kosher style where they can fix it.