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The customer is experiencing issues with sending and receiving text messages, requiring frequent restarts of the phone.
Other Response Scripts
85%
Now all you're going to do is you're going to turn your phone off and turn it back on, and then you should be getting all your applications now.
85%
Okay, I can definitely help you with that. So, you need to go to settings on your phone, please. Once in settings, go to app notifications. Once in app notifications, go to see all apps. Once you see all apps, on the top right of the screen, you will see three dots, okay? Once on those three dots, press show system. Once it shows system, all you have to do is go where it says, um, there's going to be an app that will be called Durespeed. So, I can spell it to you if you want, okay? D as in David, as in dog. U as in umbrella. R as in, um, R as in brain. A as in apple. Okay. So, tap on that. Now, you have, what you need to do is, once you tap on that, press open. Okay. So, once you press open, what you need to do is, you need to, um, you need to, you will see a whole list of apps right there. Okay. So, you need to open the messaging app and the phone app in that list. Messaging and phone. Okay. Done. And that's all you have to do.
75%
And that's it. That's all you have to do. Now the messaging app should be working normally.
70%
Okay, and that's it. We're done.
70%
Okie dokie. Thank you so much for your call. You have a wonderful day. Okay?
70%
No, so that's just going to be setting up your settings for the future. You shouldn't have to do anything else after that.
70%
Oh, yes, yes, there's going to be an update for that, okay? Later tonight or tomorrow? Yes.
70%
It probably took time. Yes, yes. It takes a while before you get all the things back onto your phone.
45%
Okay, so go to settings on your phone, please.
45%
Once in settings, go to apps and notifications, please.
45%
Once in apps and notifications, go to see all apps.
45%
Once you see all apps, you need to go to, yes, you need to go, well, yes, once you see all apps, you need to go to an option that will be called, on the top right of the screen, you will find three dots. So tap on those three dots for me, and see all apps.
45%
Okay, and now you need to look up for an option that will be called DuraSpeed, okay? D-U-R-A.
45%
Once you press show system, okay, look up for an option that will be called DuraSpeed. It's D as in dog, U as in umbrella. DuraSpeed.
45%
So once you're there, what we need to do is, once you're in DuraSpeed, we need to press, well, open it. You have to press open. There's a big option that says open there.
45%
Once you press open, you need to, you will see a whole list of apps. One of those apps will be your messaging app and your phone app. Those two apps, you will notice that they are off. So you need to turn them on.
45%
What it sounds like mostly is that we're going to have to flash your phone, which involves reinstalling the software on your phone. After that, it would delete your information. So if you were to send your phone in, you have to back up your information before sending it in.
45%
Yes. And then go to See All Apps.
45%
In the top right corner, there's three little dots, you click that and click Show System.
45%
You're going to click Open.
45%
And you're going to turn it off.
45%
Now you're going to go back to the long list of applications.
45%
You're going to go to Messages.
45%
And then you're going to go to Storage and Cache.
45%
And then you're going to Clear Storage.
45%
Yes, we sent an update, were you able to make it? No, it came out many days ago, do you have Wi-Fi at home? Okay, connect the phone to Wi-Fi, please. Go to settings on your phone. Once in settings, you need to go to, um, go to system updates. Once in system updates, you need to go to, uh, check for updates.
45%
Sure. Okay, yes. I can definitely help you with this. But it will be very, I mean, we will need to have the phone so I can guide you step by step to make it work.
45%
Yes, I need to have the phone in hand. We need to see if there's maybe an update we need to make or maybe.
45%
You can just dial 405. We are not many people on the phone. It will pick up. I mean, it will be either me or my coworker and we both can fix the issue.
45%
Alright, regarding text messages, very simple, okay? You need to go in the phone. You need to go to settings. Okay. And then, yes, once in settings, go to apps and notifications. Okay. Then go to see all apps or app info if you don't see all apps. Okay? And now in that list, go to the messaging app. Okay. Once in the messaging app, press where it says clear storage. Okay. I'm sorry, storage and cache. And then clear storage.
35%
So once you're there, please let me know.
35%
Yes, in that list. In that list where you see the DuraSpeed in.
35%
Yes, those two apps need to be on. That's what I said.
35%
Okay, can you go into your settings?
35%
Apps and Notifications.
35%
You want me to select that? Yes.
33%
If I have a problem later or another time, I'll call you back.
30%
Thankfully, yes, actually, there is a setting where you can take that situation out. So, do you have the phone in your hands right now?
30%
Unfortunately, you won't be able to use visual voicemail in a big phone. Okay? We don't have that option.
30%
Usually phones that allow that function don't request you to pay extra for it. It's just a function that comes with the phone.
30%
Okay, yes, it's just information. Okay?
30%
Currently, this is only available in the Borough Park location.
30%
So once we get the phone, we'll be able to do it on the spot.
30%
No, it's actually hooked up to our system.
30%
Because the software in the phone needs to be reinstalled.
30%
Our hours are ten to six.
30%
Yes. Okay, you're so helpful, thank you.
30%
If you're having any other issues, please just call us back so we can figure it out, right?
30%
We are from this customer service line is open from 9 a.m. to 6 p.m. Eastern Time.
30%
So, we are doing that and it fixed for a few users and we've been following up. Okay, then. So, on other end, you have to find the main developers working on it to make it to fix it as soon as possible. It should happen hopefully between Friday and Monday. No longer than that.
30%
It should be not even a software update. Maybe a micro-update for the messaging app.
30%
Thank you so much and I'm so sorry.
30%
Can you tell me a little bit more about it, please, so I can help you?
30%
You can resist that a little bit to help you, okay?
15%
Now you're going to scroll down to DuraSpeed, it's D as in dog, U-R-A, Speed.
How Customers Ask This
"The customer is experiencing issues with receiving text messages intermittently and is asking for a setting adjustment."
"The customer is experiencing issues with messages not coming through and is seeking assistance to resolve the problem."
"Why are my texts coming in late or not at all?"
"The customer is experiencing issues with their son's phone not receiving texts consistently."
"Customer is frequently missing text messages on their phones."
"Customers are not receiving their text messages and experiencing service interruptions."
"The customer is experiencing issues with receiving text messages and is receiving frequent notifications about T-Mobile service and contacts."