The customer is experiencing issues with not receiving text messages and has additional concerns about the phone's notification settings.

Okay, I can help you with that. Do you have the phone in your hands again? Yes. Okay, so you need to go to settings in your phone, please. Okay. Once in settings, go to Apps & Notifications. Okay. Once in App & Notifications, go to CLApps. Yes. Once in CLApps, go to watch your CLApps. On the top right of the screen, you'll find three dots. Once you find the three dots, you have to press on them, and then you'll have to go to Show System. Okay, I got it. Okay, Show System. Once you get it, you need to find the app that will be called ViewerSpeak, okay? If you want me to spell it for you, I can spell it. How? ViewerSpeak. D-U-R-A. D as in David, U as in umbrella, R as in red, A as in apple. D, one second, I'm almost at D. Okay, D-U-R-A. ViewerSpeak, I got it, yes. Okay, so open it, and then press, well, tap on it, and then press Open, please. Yes, Open. Okay, now you'll see a whole list of apps. One of these apps will be the Messaging app, and you will see that it's off. Okay, so you have to turn it on. Okay, it's on now. Okay, once it's on, that's it. You should be getting all your messages with no issues.

If you don't get phone calls in that same app, you will see the phone app there. You have to open it, too.

Okay, I'm going to go ahead, I'm going to check if I can get that replaced and authorized for you, okay?

Yes, we are aware of that. In the future, it will be fixed, okay? Also, the problem from archiving messages, and when you get a message, it gets unarchived? Yes, yes, we will be taking care of those issues soon.

Sure, I totally understand the issues that you're having, and I'm sorry.

Hopefully by today, by, before the end of the day, if not tomorrow.

I will leave a message.