The customer is experiencing issues with their phone not working and needs assistance with IMEI settings.

Keep the power off. Keep the power off, okay. 5 minutes and then I should put I should I can wake it up and then it's going to work. Yes, after 5 to 10 minutes you turn your phone back on we'll put the SIM card in, turn it back on and it should be good to go.

You have to go to the Fig phone. You have to dial this code. Let me know when you're ready. It's going to be like dialing a phone number.

Okay, so you have to dial this number that I'm going to give you right now. Are you ready? Yes. It's going to be star-pound, star-pound. One-one, two-two. Pound-star, pound-star.

Okay, now press Generate IMEI. It will make two random IMEIs.

You have to delete one IMEI, and another one, you have to leave it, the second one, okay? And in the first one that you deleted, you put your regular IMEI.

Once you do that, press IMEI settings.

You have to erase the first SIM slot IMEI, and then put your right one, and then both slots will have an IMEI.

Now, sir, you have to turn off the phone, put the wing SIM card in, and then turn it back on, and that's it.

Give it five minutes, and then that's it, okay? And it should work.

So what you're going to have to do is you're going to have to go to the main screen and start typing these numbers. Type in pound, star, pound, star. Pound, star, pound, star. Pound, star, pound, star. One, one, two, two. One, one, two, two. Star, pound, star, pound. Star, pound, star, pound. Now, press talk?

Okay, give me one second. It's saying that you have connection failed. Maybe because I have enough time to call other calls. So, try the other way around. Star, pound, star, pound. One, one, two, two, and then pound, star, pound, star.

All right, so you would enter this code here, 356. Again, 356? Yes. 3, 5, 6, 7, 4, 1. 3, 5, 6, 7, 4, 1. 7, 4, 1. 0, 8, 9. Yes. 5, 3, 8. Yes.

Yep, and then the 2, go to 356. 356. 7, 4, 1. Yes. 0, 8, 2. Yes. 4, 5, 4. Yes. 5, 7, 9. Now, generate IMEI. Yeah, that one? IMEI settings. Settings? Yes.

You can restart your device.