The customer is experiencing issues with receiving text messages and group chats on multiple devices.

Okay, so some of our customers are having that issue, we do have a way to solve it. It would be the same on all the phones, because you said you have multiples, right? Yeah, we have three. Okay, so just remember these steps I'm going to tell you and you're going to do them on all three of these phones, okay? Okay. Alright, so go into your settings. Okay. And go to app notifications. App notifications? Yep, and then go to see all apps. App notifications and see all apps. Yep, and then the top right corner, there's three little dots, click on that. I don't see, over here, app info? Yes, it could also, other Fig models, it's app info, but it's the same thing, yep. Okay, fine. Okay, now what? Alright, and three little dots in the top right corner, click on those. Yeah. System. Yeah. Alright, and now you're going to scroll down to DuraSpeed, so it's D as in dog, U-R-A, speed, and the list is in alphabetical order, so you can just skip all the way down to D. DuraSpeed? Yep. I just click on it? Yes. Okay. And then click open. Okay. Alright, and then you're going to turn it off. Okay. Alright, now after you turn it off, you're going to go back into the long list of applications. Okay. And then you're going to click on messages. Okay, wait a minute, okay. And then you're going to go to storage and cache. Storage and cache, okay. And then you're going to clear storage. And don't worry, it's not going to delete any of your messages. Okay, and I'm just going to press okay? Yes. Okay. Alright, and that's it. Then you're going to turn your phone off and turn it back on for all three devices. And everything should be coming through the right way? Yes.

Yeah, so you just turn it off and turn it back on.

Your customer needs to call your carrier, well, it's our customer as well, because he has a thing, he needs to call the carrier, the service provider, and ask them, don't ask them, don't have to tell them, look, this is not working, just ask them, how much data do I have left?

If you have data, if they tell you, look, you have plenty of data, then call us, have a customer calling us, so we can help.

Yes, I mean, whoever has to call needs to call us, so we can help.

He needs to call the carrier, the service provider, and ask them, don't ask them, don't have to tell them, look, this is not working. Just ask them, how much data do I have left? And then the service provider will give you an answer.

If they tell you, look, you have plenty of data, then call us, have a customer calling us so we can help. But otherwise, they will just refill the data, and that's it. Everything will start working right back.

Whoever has the phone needs to call us so we can help.

If you're still having issues, just call us back, alright?

I'm pretty sure that your customer ran out of data, okay, and he's confusing the data with the data that's just in the phone.

Otherwise, they will just refill the data, and that's it, everything will start working right back.

I'm pretty sure that your customer ran out of data, okay? And he's confusing the data with the data that's just in the phone. The phone always will show you that you have two gigabytes, but that information is not real, unfortunately.

For this kind of issues, it will be great to have the device, so at least we can, you know, we can try to troubleshoot it.

Please do. I guess he'll be calling me probably sometime today.