Customer is inquiring about the status of an email regarding a receipt and credit card statement for a phone purchase.

Every time that a customer has an issue and he's outside of the country, like outside in Europe or if they are in Argentina, just let me know because I have a very good relationship with our free representatives in Argentina. But if they are in the UK, in Israel, or something like that, and they have an issue with the phone and they have to replace it, first, I have to get an authorization directly from Yozef. I need to send them that we need to have the receipt. We need to have where did they purchase it, when did they purchase it, a few pictures of the phone sent to email, and then I send all of that information to Yozef with one of our bosses. And once we get the authorization, we get in touch with the customer, we get in touch with the person, with the provider in the country where the customer is, and then we proceed with that.

If you have any customer that doesn't speak English, or we have many, many customers that speak Spanish, you can just send them to me. I can speak Spanish.

We received the email. We received it yesterday, actually, Bernhard. I'm going to go ahead. I'm going to send it to the right person, which is directly my boss. I'm going to wait for approval. We have to wait a little bit for approval, mostly because we are making an operation outside of the country, and we need to get approval from my boss and from the office in the UK, and we will go from there.