The customer is having trouble sending picture messages on their phone after a recent update.

You would click on DuraSpeed. You would click open. Okay. Yeah. And then turn it off.

And now it should work.

That's after the update, that's to fix your issues, right? Huh? That should fix the issue? Yes.

Messenger's been updated. You're all set.

So you're going to apps notification and then CL apps to get to your messages.

Next we're going to go into your settings, apps and notifications again. Yes. This time we're going to go to the top right corner with the three dots and click on apps. You should see show systems.

Scroll down to DuraSpeed. Dura? DuraSpeed. It's a D-U-R-A-S-P-E-D. Okay. Yes. And then there you would turn it off.

Can you go to Settings? No, no, no, it's not in System Update. So you go to Settings, and you go to App Updates. App Updates.

So let's try to essentially restart your text message app. So you go into your settings. Okay. And then you go to See All Apps. Okay. Then you're going to scroll down to Messages. Okay. And then you're going to click on Messages and then you're going to go to Storage & Caché. Okay. And then you're going to go to Clear Storage.

Yes. So turn off your phone. Leave it off for 15 seconds and then turn your phone back on. Then see if your data works. If it doesn't, then call us back.

Can you check to see if your Waze app is currently working? Can you create a route? Nope. It doesn't work. Okay. So Waze. It seems like your data is currently not working on your phone.