The customer's husband's phone screen turned black after a call, and they are inquiring about repair options and potential costs.

So beneath that, you will find a place to put a password. That is a password that you have to put. Yes. Are you ready for it? Yes. Okay. So this is going to be everything in lowercase. Okay? E as in elephant. Everything is in cat? Lowercase. Lowercase. Yes. Lowercase. Okay. So E as in elephant. A as in apple. Yeah. Number five. Wait a second. Five. Yeah. V as in David. V. Yes. 3-1. 3-1. So again, E, A, 5, V as in David. 3-1. Okay. So again, E, A, 5, V as in David. 3-1. Yes? That's correct. Now you have to press reset. And then I go... How do I get back to... You have to press the backwards key in the keypad. Okay? Press the backwards key. And I reset. Yes. And that's it. I reset. Restarting. So the phone will restart and then I make a new code? Yes. And then you make up a new code if you want. That's correct.

But if I fix it for $75 and you're saying that technically it should last another while. It is.

Go to the wallet's location. Go with the receipt that you bought it at a certain time. We can see when it was brought into the repair. If it was a month after you bought it, it will be free.

If it's within two months of the purchase, it will be free. So once you're there, tell them to call me again on my personal cell. And I'll do my best to pick up.

You should put your address inside the package. You need to put your name, your phone number, your address, a brief description or a description of the issue, and yes, you have to do that. You must do that because if not, the phone is going to come without a name and we do receive many ongoing and incoming phones every day. You're sending it to a repair center, so you must do that, okay?

You'll be able to transfer those through your computer. You have like a backup and restore option on the phone. And you'll be able to transfer them over.

You have to, yes, you have to do that. The update fixes a few issues that are very, very important to keep the phone working. Will you be able to do that?

I can help you with that. You need to put the wrong code for a few times, and eventually, you will find that the phone will lock itself, and will bring you a big number in the screen. It will tell you what your current IMEI is, and it will give you the IMEI number. Once you have that code in the screen, you need to give it to me, and I will create a code so you can unlock the phone.

Yes. We need to repair it if it's not showing anything in your status screen. Okay. So I have to take the phone to any store and store it, right? Yes.

I'm going to go ahead right now. I'm going to call the Muncie store to see, to find out what's the issue here.

I would say that you should be able to go to Avenue J. It can most likely be a shell repair. It may be like a connector issue on your phone that's causing the screen to go black.

With the Avenue J, the only thing that they can do is switch the shell of the phone, and they will indeed charge you $75.

In the Borough Park location, they'll have to open up the phone and see exactly what's going on.

Yes. And send it either with UPS or USPS, do you have a preference? UPS is always better. They take a little bit more care for packages.

No. Or I should put my SIM card out first? Yes.

First of all, who is your service provider?

We have to fix it. Where are you located?

Yes, you can drop it off.

Your phone will be for free if it's a month after you bought it. That's for sure. The receipt that you have, do you still have the receipt?

So yes, let me say, what is the question here?

If we didn't call you that means that it's not ready. It usually acts as soon as the phone is ready. We'll call right away. We don't let you wait not even for one hour after it's ready.

When something cannot be fixed directly there, it means that it's a little bit deeper than it may look. We may need to make a perform some micro soldering with microscope and everything. And that is why it may be it may have took a little bit longer and we are sorry for that.

We're going to push a little bit more in the bar of our store. I'm pretty sure that we can have it ready by today.

Yes, so you can retrieve like the outer part of your phone, so everything, all your data is still there.

Unfortunately, like our warranty is for hardware, physical parts of the phone, is two months. So it's past that moment, any repair you'd have to pay for if it has to do with hardware.

If that is the case, then there may be a different issue with your phone, and the technicians can diagnose that.

There wouldn't be any way for us to get it without changing the screen out. Like fixing the phone.

It would be $75. And it gives you like a brand new screen.

The FIC-2 has like a stronger material. When we fixed the phone, we actually used a newer material. So, it'll have a stronger shell.

No, right now it's fixed, okay? I'm not going to make you make an update that will ruin your phone. Now it's fixed, so you can go ahead and do it.

You can ask that to our store representatives in the stores, but I don't think they will be able to perform that.

That kind of repair costs $75.

So usually that issue happens from the shell repair. It essentially replaces the entire outside of the phone. It's a $75 repair.

The warranty is, uh, two months for hardware after purchase, six months for software, and a year.

Yes, it is. As it's fixable, I want to know how long it's going to last once I pay for the repair. I'm saying I pay a lot for the phone already, so if I have to fix it every six months, then it's no longer worth it.

That issue happens when the shell or the connector is damaged. So it doesn't, it's not, the phone is not going to decay. So as long as the phone isn't damaged in any way, then it will continue to work.