Why can't anyone hear me when I talk on my Fig Phone?

All right, perfect. Thank you very much.

We would check on your phone, if you can send your phone in to the Borough Park location so that we can service your phone.

When you send your phone in, you would include all your information. So it would be first name, last name, contact information, email, and then you would write down and describe all the issues you're having with your phone.

If you can either send it in to the Borough Park location or bring it into the Borough Park or Williamsburg location, we can have that fixed for you.

So you can go to your settings, the system. I can do it now while I'm talking to you? Yeah, you can do it now. Okay, one second, just give me one second, please. Yes, so you go into your settings. Go into my settings, okay. One second. Settings. Settings, and then go to system. Then reset options. Reset options, okay. Yes, and then it's mobile, Bluetooth, and Wi-Fi. Reset Wi-Fi and mobile, okay, yes. And then you reset that. Reset mobile, Bluetooth, Wi-Fi. Okay, fine. All right, and then you do that. Reset all network settings. You can undo this action. Reset settings, right? Okay. Yes, and then you reset your phone, and then you see if it works, right? But that's pretty much what we can do. Besides that, this is AT&T.

My only recommendation for you will be switching your service for an app, okay? To see if that will make it better. You can request U.S. Mobile to provide you one of their T-Mobile SIM cards, and the only option will be testing, okay? There's nothing in the phone that we can do to improve the signal from Verizon, really.

Now call your T-Mobile and ask them if they can provide you a new SIM card. Sometimes when our users have that problem with their service, we give them a brand new SIM card, and that usually fixes a lot of problems, okay? So you can ask them for a new SIM card and say, if that doesn't work, please call me and we'll figure something out together.

Yes, ask them for a new SIM card. New Verizon SIM card. Yes, the same service that you have, and then switch to SIM card, and again, it's a matter of testing, okay?

There is a piece that we can send you for your phone. We're going to put it inside of your binder battery. It's going to help you with your dropping calls issue.

Okay, so my address? 6635 North Richmond Street, Chicago, Illinois, 60645.

All right, and then I have your name, please. Bracha Reva, B-R-A-C-H-A. Last name is R-E-V-A-H.

We should have to take a look at the phone. Where are you located right now?

Would you be able to bring it to the Borough Park store so we can take a proper look at it?

Yes, please. 2-4306 13th Avenue.

So you most likely have to send in your phone for repair. There may be a mic problem as well as your signal and your GPS not working and all your data flows not working. So hopefully it's going to be one problem that can be fixed. If it's not, then there may be multiple things on your phone that need to be fixed or replaced.

Currently we do not have a store that can fix it in Lakewood.

We would check to see exactly what's going on. We wouldn't be able to know until we get the phone to our hands.

Today we close at 1 p.m.