The customer is requesting to reset their messaging line due to issues accessing group messages and wants to remove themselves from multiple groups.

Your mother can call us. We will reset it and then you can do the thing that you have to do with the group.

Unfortunately, we cannot do that anymore. They would have to call us and let us know we are good to restart the line.

I'm sorry, but no matter what you say, we cannot restart your line until the person that said that we can restart your line calls us.

As I just told you, we were notified that we cannot reset your line unless the person that told us to say that calls us and says that we can reset your line.

Nope. Only the person that restricts the line can do it. Unless they call us, we cannot reset it.

I am so sorry. I cannot do it, okay? Your mother told me even that if I call you not to do it.