The customer is unable to charge their phone and is experiencing a high-pitched sound from the device.

You can save them in a computer. Do you have a computer handy? I have a computer. Yeah. So, you have to go to contacts. Once you're in contacts, on the top left of the screen, you'll find three bars or central bars. Now, you'll find an option to settings. Go to settings. Once in settings, you'll find an option that says export. And then export to VCF file, and then you just have to save it.

Now, with the wire, just connect the phone, the wire to the phone and then to the computer.

Oh, yeah. Okay. Your charging port must work in order to do this.

You will have to find the way.

If they can't, you will have to bring it somehow to the U.S.

The phone has only one year warranty, and you told me that you purchased it over a year ago, so it may be out of the warranty.