The customer is experiencing issues with multiple apps crashing and not functioning properly after a recent update.

Okay, so the question here is, I understand, you have to go to menu on the phone, menu is where you see all the apps. Sure. Okay, now press and hold the music player. Yeah, okay. Once you press and hold the music player, you have to, you have to, you will see an option that says, that's a circle with an I inside, so you have to press on that. Once you press on that, scroll down to the third option, that's going to be app info. Yeah. Okay, once in app info, you have to go to, scroll down to the third option, that's going to be storage and cache. Yeah. Once in storage and cache, press where it says clear storage, okay? Clear storage. Yes. Okay, so what's going to happen to all my files? Nothing.

Okay, very interesting. So yes, we have to go through a, it's not going to be a long process, but it's going to be a few minutes process on the phone. We have to clear the storage on the app, okay? Not meaning the contact. Let's say you're not deleting your messages, but what you'll be doing, you'll be deleting the data that the app is, that is killing the app, okay? So let's start from the messages. So you have to go to settings first. Okay. Once in settings, you need to go to apps and notifications. Okay. Once in apps and notifications, go to either see all apps or app info. Both options are pretty much the same. Okay. And once you're there, what you need to do is look up for the, let's say we have problems with the messaging app, look up for the messaging app, you will find it right away. Okay. Okay. Okay. Once you find the messaging app, all you have to do is go to the third option that will be storage and cache. Okay. And you have to press what says clear storage. Okay. Okay. And once that's done. That basically clears the storage, correct. No, not the storage of the app. That clears the internal, internal storage on the app. Let's say your messages, for example, won't be deleted. Okay. So please do this with every single app that is causing problems. Okay. And once it's done, just use the phone normally. If you ever find this issue happening again, please call us back to this number. My extension is 405 and yeah, that's it.

Your plan will renew on December 9th. You have two options here. You can either add more data, okay? It's going to be $5, or you can wait until December 9th, which is Tuesday at 4 and 11 p.m., and your data will be renewed, and you won't have to pay any extra.

If you want more than one gigabyte of data, I can offer you the three gigabyte plan, and that will be $22 plus taxes a month.

So when that happens, I can show you just so if it happens again, you're able to fix it, all right? Okay. So your settings. Okay, go to settings. And you're going to Apps and Notifications. Apps and Notifications. And then you would click on See All Apps or App Info. Okay, wait, okay, yeah. And then you would scroll down to the Music Player. Okay. And in there, you would click on Storage and Cache. Okay. And then you would click Clear Storage. That's how you would fix it.

It's for the Music app, Waze app, Message app. Just don't do it for the Notes app because it will delete your notes. Don't do it for that.

We are releasing another update later today that will fix those issues.

The update is going to be released today. It was meant to be released on Friday, but it's going to be released later today.

You simply ran out of data.

I see an organic usage of data, and that's it. It's just almost the end of the month for your line, and it's normal that the data runs out almost at the end of the month.

Yes, a DuraSpeed. That saves your battery. That closes your background apps that you're not using, and that's all it does.

Android Auto uses more data than regular Waze, yes. That's correct.

So right now you're doing $15 plus taxes. That will make it $18.09. So the $22 plan a month will be about $26 in total, about, okay?

Okay, so first, with the Move It app, so customers have been reporting that customers that still have the Move It app are no longer working since the last update. It seems that some sort of compatibility difference with the new update and Move It is not having it function properly. We did let them know, but there may not be anything that we can do with it because we no longer have that app. But they are, we did let them know about the situation, so we have to wait to see some more information about it.

And then for the Message app, there is going to be a Message app update because a lot of customers are having issues with the Message app recently after the update. And there is actually an update that should be coming out tonight, well, before the end of the day today, that should be coming out.

No. So the only thing it's going to take away is the playlist that you made, but it's not going to delete any of the music. So you can just like remake the playlist. But for music, you're not going to actually lose anything.

So we no longer have access to like the Move app, like we can't make any updates or anything. So we're just hoping that the devs are able to do something on their end to have it at least be compatible with the customer that still has it.

So, besides the clearing storage, which you already tried, there's actually nothing that we can do with the Moovit app, since we don't really have connection with it anymore.

Right, because it's no longer on the big phones.

I understand, it's just letting you know that there would be nothing that we can do about the Moovit app not working.

No, there wouldn't be anything that we can do to get it working again or have it supported.

Well, I think they were referring to the message app problem that's happening right now, so about 40% of our users are having an issue with the Messenger app that is not allowing them to send messages.

That's going to be addressed in the new update, which is going to allow people to re-download their Waze.

This update should be coming out relatively soon. They're trying to get it out by the end of the week, but they haven't given us any updates on when exactly it's going to come out yet.

I can definitely let them know that customers are interested in having that moving.

We wouldn't be able to give individual updates on how far they're moving along.

You may have to send your phone in for us to repair to see exactly what's going on with it.

Yes, we do have one on our phone. We'll be able to send you one on our phone.

The phone would not be covered under the warranty. So, you'd have to pay for the repair.

So before you send in your phone, you would have to backup your phone to your computer.

You would have to export your messages from your phone into your computer.

Yes, once you send the loaner, you can transfer your data to the loaner and then you can send me the phone.

Yes, the loaner phone is $100 deposit. And then once we get the loaner phone back, we get the $100 back.

We have to ship the phone to us and then when we ship it back, it's $15. The repair, worst case scenario, it's going to be $75 for a motherboard replacement and that's when your information will be deleted if it's a motherboard replacement.

Motherboard plus shipping would be like $96.66 after tax.