The customer is experiencing a connection issue with their device and is seeking assistance with a software update.

So I can send this over to the devs and see what they can do. Can I use your first and last name, please?

No, there's no way to resend the update. That only option would be in the store where we can call Splashing and pretty much re-install the software without making you lose all your data.

All right, so I'm going to send this over to the devs.