Customer was charged for a service that they believed was cancelled and is requesting a refund.

Okay, then I will process with a refund, and I will cancel the line for good, okay?

Thank you so much, have a nice day.

No problem, I'll go ahead and I'll reply right now. What is the phone number? Let's start with the number that was charged today.

Okay, then I'm going to refund you, and I'm going to cancel the... But this number was charged, I'm not sure which number was charged.

Okay, now, so that number has been cancelled already, okay? That number, we never... Again, that number.