The customer is inquiring about the status of a SIM card delivery and expressing concerns about their phone service not working.

The SIM card was sent 100%. Let me take your tracking number. You should be getting it any minute now because you didn't get it. For some reason, it got delayed by UPS. It's on the way. It should be arriving there tomorrow. I can give you the tracking number because it hasn't been sent actually. They told you that it was being sent. But it's not going to come today. It's going to come tomorrow? Yes, I see the tracking number here that it's coming tomorrow.

If it's the phone, we'll take care of it 100%. We will help you. We will not leave you hanging like that.

Yes, in the morning, between the morning and the afternoon. So it's between 10 a.m. and 1 p.m.