The customer is having trouble with a fake phone recognizing the SIM card after initial setup.

Okay, so I'm going to show you where to put it on your phone. So do you have your fake phone in hand? Yeah. Okay, so open up the phone and be at the home screen and then you're going to start typing on your keyboard. It's a star, pound, star, pound. Oh, star, pound. Do that twice, okay. One, one, two, two. Yeah. Pound, star, pound, star. Okay, I see it, I got it, and then I type in the number and then it should go and then I have to transfer the SIM card in. Right, yeah, the SIM card in. Okay, so then I just turn it off after? Yes, after you put in the number, you're going to click on IMEI settings. After you finish inputting the number, you restart the device. And then it says this IMEI of SIM 2 is not illegal or something, it's not out? You're going to put the same IMEI for SIM slot 1 and SIM slot 2. Oh, okay. Okay, then IMEI settings. Okay, it says please restart your device to finish. Yep. Then just press hang up and then restart. So while it's restarting, I just put the SIM in? Yes, so it's going to restart, right? Let it restart first and let it turn on and then you're going to take the battery out and you're going to put the SIM card in. Okay.