Customer is frustrated about the delay in the repair of their Fig phone, which broke at the hinge.

This phone, you were actually about to be called just now. I came into the repair room. It's going to be repaired. It was already repaired. It's already finished. You're about to be contacted right now.

Yes, we’d be able to transfer the contact over, but that is pretty much the majority of what we’d be able to save. So we’d have to transfer the contact, and then we can go ahead and do the repair.

No, no, no, we would transfer onto one of our phones that is used for transfers, and then we would just transfer it by that.

We’ll be able to check them both to see exactly what’s going on with the SIM card slots.

At which number are you going to be calling us? To this number that you're calling from. I'm going to go ahead, I'm going to know it actually. I have another number for you, it's 480-980-7420.

Someone's going to call you in two minutes for the charge.

The charging port is going to be $40, and the SIM card reader is going to be $50.

It should be done in one to three days.

Your phone has a broken shell. I will suggest not to submit any more tickets to your phone, okay? Just leave it like that, I'm going to go ahead and I'm going to put your other two tickets as results since you have one phone. Your phone is waiting for parts, it's not ready yet, it's broken, okay? And yes, we will definitely fix it. We should be getting parts either by the end of this week or by the beginning of next week. And once we have the parts, we will fix your phone and we will be calling you right away.

We actually are taking a look at that right now. Yeah, someone's, yeah, yeah. We sent the report to the developers. We took a few videos of your phone. So, right now, we don't have an update for you, but we are checking on it, and we will have an update soon, okay?

For now, we just sent it a few minutes ago. Yes, a little bit over an hour, so it's on review, and at least a few days it's going to be, okay?