The customer is experiencing issues with sending SMS messages and compatibility with their service provider.

Will you please be able to come to our Monster Store so we can take a look at your phone? Please bring the phone and we will take a look at it. We will test it with our service. Our service works the same as Ultra Mobile Towers, okay?

Go to settings, please. One moment. Okay, one second. Go to settings. Go to settings and once in settings, scroll all the way down to about phone.

Once in about phone, you will find an option that says custom build version.

And then in the same place, you will find the IMEI.

But if you want to come to the store, we can take a look at your phone in person.

Yes, we are aware of it and we are also on that, okay?

Hopefully that, yes.

Okay then, I'm going to have to report this to the developers then, okay? We went through all the troubleshoot that we could try.

Okay, thank you so much. And I'm going to send it to the developers. Unfortunately, this won't be taken care of at least after the holidays.

If there will be anything else to do, believe me, I will go ahead and do it for you immediately.

It will be after the holidays that they will start taking a look at it, and then we will know approximately the time.