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Can I recover pictures and music from a phone with a broken screen?

📱 Device Issues Physical Damage Asked 2 times needs_work

Other Response Scripts

85%
I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
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45%
Yeah, so once we're finished with the process, then we'll call for the card number and then we can do it over the phone. And then you'll send everything together?
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35%
It would cost $2.50, because it needs a new motherboard and a new... New motherboard.
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35%
Well, doing this repair is essentially getting a new phone. So you might as well just pay the $2.50 for the new shell and the motherboard, rather than buying a new phone for $3.50.
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35%
No. Could you send me back the old phone, though, so, like, I could have an extra battery? Maybe we could send you the old battery, then. That's not a problem.
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35%
Once we... We'll send you the pieces, as well with the new device.
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30%
If the screen doesn't work, then unfortunately it's going to be, you're going to have to fix it before doing that.
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30%
No, so we don't currently have a service that allows you to just get the information off the phone. You'd have to fix the shell and connectors so you can use the phone in order to export.
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30%
So, yes, the information is not salvageable on the phone. Even if we fix it? No, because if we fix it, it would be a brand-new motherboard. But it wouldn't have any information on it.
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30%
It should be, like, two, three days max.
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30%
No, so we don't have any, like, extended warranties or anything. It's just going to be the standard factory warranty that we have.
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30%
It's two months for hardware, six months for software, and 12 months for network.
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How Customers Ask This

"How can I recover pictures and contacts from a broken phone?"