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The customer is experiencing charging issues with their phone and has reported additional problems with the volume down button and the back screen.
Other Response Scripts
45%
You have to include a note inside the package with your name, your phone number, and your address, okay?
35%
Let me give you the address right now. Let me know when you're ready.
35%
4306 13th Avenue, Brooklyn, New York, 11219.
30%
We can definitely fix it, okay? But we will need you to send us the phone so we can take proper care of it, okay?