The customer is inquiring about issues related to their FIG phone and the need for a SIM card and IMEI for activation.

You have to call T-Mobile, 100%. If you go with the FIG phone to T-Mobile, they won't be able to help you because the FIG phone is not a certified phone, okay? So, do not go to the T-Mobile office. They won't be able to help you there. What you have to do is you have to call them, okay? And you have to give them an IMEI. I'm going to give you that IMEI. They will email you the SIM card, and once you get the SIM card, just put it in the FIG phone, and it should work right away.

It's going to be 356-080-095-734-515, okay? This IMEI will show up in their system as an iPhone 8. This is just one unique IMEI that is only for you, okay? It has to show like that. It's a certified IMEI. You just have to get the SIM card. Once you get the SIM card, just put it in the FIG phone, activate it. Of course, if the SIM card is not activated, it's not going to work.

No, the update will go, but I don't think you will have to update, okay?