💻

The customer is not receiving system updates on their phone.

💻 Apps & Software Software Updates Asked 2 times needs_work

Other Response Scripts

45%

The last thing, the worst case scenario, you have to either bring the phone or send it to us and we will put the update manually in our Borough Park Store.

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45%

Yes, we will make sure to put your IMEI on the list. But okay, let me get your IMEI. If... Let me get your IMEI please, and I'll send it to the developer immediately.

instruction Steps 0/1

45%

We will send it. This may take up to 24 hours. If 24 hours you don't receive it, please let me know.

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30%

We sent the request, okay? We have to wait. The office can take up to 24, 48 hours to come in that way, okay? I know that you need it urgently, but please give us some time.

explanation 0/1

How Customers Ask This

"The customer is not receiving software updates for their phone."