The customer is experiencing issues with an unlimited SIM card showing used minutes and is unable to make outgoing calls.

I'm going to reach their customer service, okay, from this company. They will reply tomorrow because it's really late over there, okay?

No, you cannot transfer your American number to your Israeli SIM card.

Yes, you can have an American number in the SIM card, but it's abolished just for people to reach you. It's not an American number that you can actually use an American number and forward out your line and everything.

Sure, no problem.

Unfortunately, we do not really provide support for that SIM card, but I will do my best to help you, okay?