The customer is experiencing issues with their data connection and wants to know the status of the resolution.

Okay, let me take a look. Do you have U.S. Mobile by T-Mobile, Verizon or AT&T?

I need to know exactly which branch is yours. T-Mobile, Verizon or AT&T?

Okay, he didn't send me anything. So I'm going to call him, and I'm going to ask him, and can I call you back?

I'm going to go ahead, I'm going to call him right now, and I'm going to try to get your information, and I'm going to be calling you back, okay?