How can I retrieve contacts from a water-damaged phone and how much will it cost to fix it?

You can do that, yes. And we will take a look at the phone and we will let you know if it's good or not.

In this situation, Mr. Gans, I'm going to have to call, I'm going to have to hang up with you, and I'm going to have to call the store, okay? Can I call you back to this number again?

Well, first we need to see if the phone is fixable at all. If the phone is not fixable... You're retrieving the contacts, you will be able to? No, not until we see the phone. We have to see the phone to see if we can salvage something or if we can bring something back. We can definitely try, okay? But I can't promise that it will be fixable.

No, no. The ticket number, we need to follow an organization, okay? We cannot just make tickets like that. It's going to be a mess if not.