What should I do about my son's Fig phone that cracked without being dropped?

You can actually repair it, but you don't have to bring it all the way to Brooklyn or Williamsburg. What you have to do is, you can repair it in a local place.

The only option will be sending the phone to us, or if Lakewood is a better option for you, there is a place in Lakewood that is called Kosher Cell.

In this situation, there's no local store over there. We have a repair center, well, it's not fully a repair center, but a representative over there can do some repairs in Muncie, maybe that's closer to you than Brooklyn.

They will charge you $85, but we will charge you $75.

Unfortunately, we do not cover physical damage by any circumstance.