What is the policy to get a new phone after my device went dead and cannot be fixed?

You actually need your email address. We will send you a prepaid label, okay? So, send me an email to info at BigKosher.com.

Please email me a shipping label. Yes, your name, your phone number, your address, and a list explanation of the issue.

I'm so sorry to hear that. We may need to provide you a new phone. We will need to take a look at your phone, okay? Let me know when you're ready. Give me your address, let me know when you're ready.

A few hours. If you send it now, I'll send you the label tomorrow morning, okay?