Moderation - Admin

Are more mini figs going to be available for purchase online soon?

🏪 Store & Service Order Pickup 1x asked 0 variants 3 scripts 4212afe9_recording-3644128297.txt

Edit Merge

How does the process of ordering and picking up a phone work?

🏪 Store & Service Order Pickup 1x asked 0 variants 11 scripts bcd92922_recording-3646500728.txt

Edit Merge

The customer's phone screen has stopped working and shows lines.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts b5d12d4e_recording-3636567351.txt

Edit Merge

How can I connect my Fig Core phone to H2O and edit the APN settings?

📱 Device Issues Settings Issues 1x asked 0 variants 6 scripts 491794a2_recording-3647703650.txt

Edit Merge

Is there an update for the Android Auto feature and how to fix a calling issue on the Fig 2 Pro?

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts b7616f04_recording-3639779800.txt

Edit Merge

How do I transfer files from my computer to my phone and set a wallpaper?

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 665435a4_recording-3637821182.txt

Edit Merge

The phone automatically goes to the lowest volume during calls.

📱 Device Issues Audio & Sound 1x asked 0 variants 4 scripts bcc254ff_recording-3639313030.txt

Edit Merge

The camera is not auto-focusing and does not change orientation after replacing the phone's body.

📱 Device Issues Camera 1x asked 0 variants 1 scripts f537fa9c_recording-3645974209.txt

Edit Merge

The customer is experiencing fast battery drainage and inquires about getting a new battery.

📱 Device Issues Battery & Charging 2x asked 1 variants 10 scripts 181cd723_recording-3649973834.txt

Edit Merge

How to block videos on the Fig Mini phone?

💻 Apps & Software Settings Issues 1x asked 0 variants 1 scripts eab46cfe_recording-3621941212.txt

Edit Merge

Customer inquired about the status of an online order due to lack of confirmation email.

💳 Account & Billing Order Pickup 1x asked 0 variants 3 scripts b46f18c0_recording-3642778195.txt

Edit Merge

The customer is confused about a missing digit in their account number related to their phone number.

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts 1d232117_recording-3633982452.txt

Edit Merge

How to select which SIM card to use for outgoing calls with two SIM cards installed?

📱 Device Issues Buttons & Controls 1x asked 0 variants 5 scripts 70aa0374_recording-3650530434.txt

Edit Merge

How can I put an account on hold or cancel it while keeping the number?

💳 Account & Billing Account Access 1x asked 0 variants 6 scripts a6b1a508_recording-3636571103.txt

Edit Merge

The customer is inquiring about a replacement part for a phone case that is not available separately.

🏪 Store & Service Device Repair 1x asked 0 variants 4 scripts 7adecba8_recording-3647898304.txt

Edit Merge

What apps are available on the Fig phone and can additional apps be downloaded?

💻 Apps & Software Messaging Apps 1x asked 0 variants 4 scripts 714a4c95_recording-3638581646.txt

Edit Merge

Why is there a cost to repair a phone that broke while in a case?

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts 3eed6480_recording-3636551770.txt

Edit Merge

The customer is experiencing audio issues and a cracked screen on their phone.

📱 Device Issues Audio & Sound 2x asked 1 variants 9 scripts ef7dffd8_recording-3648452933.txt

Edit Merge

The customer is inquiring about changing their service provider due to compatibility issues with their new phone.

💳 Account & Billing Plan Changes 1x asked 0 variants 3 scripts 58d5b0e7_recording-3642891244.txt

Edit Merge

The customer is experiencing issues with multiple apps not functioning properly, including messaging and talk-to-text features.

💻 Apps & Software Settings Issues 2x asked 1 variants 7 scripts d1d9c452_recording-3633691218.txt

Edit Merge

Content Moderation

Pending Questions (1687)