Moderation - Admin

The customer is inquiring about the repair status of a phone with a broken shell and is frustrated about the long wait time for a replacement part.

📱 Device Issues Physical Damage 1x asked 0 variants 4 scripts 34cb71c7_recording-3634671623.txt

Edit Merge

The customer wants to buy a smaller phone and is inquiring about discounts and pickup options.

🏪 Store & Service Order Pickup 1x asked 0 variants 5 scripts 836b89ef_recording-3638470529.txt

Edit Merge

What is the status of a phone repair and what are the associated costs?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts efbb3e3a_recording-3641357725.txt

Edit Merge

The customer is experiencing issues with a bloated battery and a phone that is not charging, making it unusable.

📱 Device Issues Battery & Charging 1x asked 0 variants 0 scripts c4e7c03d_recording-3637105910.txt

Edit Merge

The computer is not recognizing the phone when connected via cable.

📱 Device Issues Physical Damage 1x asked 0 variants 0 scripts be99212a_recording-3640050340.txt

Edit Merge

The customer is experiencing issues with their phone's screen being upside down and audio problems during calls.

📱 Device Issues Screen & Display 1x asked 0 variants 15 scripts 1d10eea6_recording-3639194941.txt

Edit Merge

The customer is experiencing issues with their SIM card not working in their phone.

📱 Device Issues SIM Card Issues 1x asked 0 variants 0 scripts d9d5d78c_recording-3644097916.txt

Edit Merge

How can I get a list of my phone repair tickets and the total amount owed?

🏪 Store & Service Device Repair 1x asked 0 variants 6 scripts 7eaece18_recording-3646839764.txt

Edit Merge

The customer is having trouble sharing audio recordings via Bluetooth on their phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 9 scripts 7cb303a2_recording-3648433504.txt

Edit Merge

Why are picture texts not coming through in group messaging?

💬 Messaging Group Messages 1x asked 0 variants 7 scripts 7eb83fd9_recording-3634659943.txt

Edit Merge

Customer inquired about purchasing a phone and shipping options.

🏪 Store & Service Order Pickup 1x asked 0 variants 27 scripts 087823f0_recording-3645049306.txt

Edit Merge

The customer is experiencing weak network reception in the U.K. with their Fig phone.

🌐 Data & Internet No Data Connection 1x asked 0 variants 10 scripts caf1d711_recording-3636890741.txt

Edit Merge

The customer is unable to unlock their phone due to a screen issue.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts fcf73971_recording-3645392645.txt

Edit Merge

The customer is unable to send text messages while using their phone in London, despite being able to make and receive calls.

💬 Messaging SMS Text Messages 1x asked 0 variants 0 scripts 5cd7b789_recording-3636534290.txt

Edit Merge

The customer experienced a blank screen and data loss on their Fig Mini phone and is inquiring about repair options and data recovery.

📱 Device Issues Screen & Display 1x asked 0 variants 8 scripts 2a398981_recording-3634217255.txt

Edit Merge

Customer is inquiring about a discount for a Fig phone that was mentioned at a concert.

💳 Account & Billing Plan Changes 1x asked 0 variants 5 scripts a964789c_recording-3634749887.txt

Edit Merge

The customer is experiencing slow message delivery and issues with app performance related to background restrictions.

💻 Apps & Software Settings Issues 1x asked 0 variants 11 scripts 86c35706_recording-3644707156.txt

Edit Merge

How can I return my phone after ordering it and not receiving assistance?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts e4347267_recording-3633783084.txt

Edit Merge

The music app stopped working on the phone and the customer wants to know how to fix it.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts 8f5d3e2c_recording-3641870238.txt

Edit Merge

How can I activate a new Fig phone with Verizon using a different IMEI number?

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 04be0ff2_recording-3644106012.txt

Edit Merge

Content Moderation

Pending Questions (1707)