Moderation - Admin

The customer wants to change their service plan and inquired about the payment required for the transfer.

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 1138629e_recording-3633956703.txt

Edit Merge

The customer is reporting inappropriate emojis appearing in the text app when certain words are typed.

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts 0b896310_recording-3644171438.txt

Edit Merge

How can I transfer text messages and pictures from my old phone to my new phone?

💻 Apps & Software Settings Issues 3x asked 2 variants 17 scripts 0f614cea_recording-3644133221.txt

Edit Merge

The customer's voice is not working and the device is not connecting to the car.

📱 Device Issues Audio & Sound 1x asked 0 variants 7 scripts 36ed4d26_recording-3636540484.txt

Edit Merge

The customer is experiencing issues with running out of data and needs troubleshooting assistance.

🌐 Data & Internet No Data Connection 1x asked 0 variants 5 scripts baa6f415_recording-3644135297.txt

Edit Merge

The music app has a bug and text messages are only received when the message app is opened.

💻 Apps & Software Settings Issues 1x asked 0 variants 0 scripts fe607657_recording-3622407950.txt

Edit Merge

The customer's wife's phone is constantly making notification sounds without any notifications.

📱 Device Issues Settings Issues 1x asked 0 variants 1 scripts e413e843_recording-3639899950.txt

Edit Merge

The loaner phone is not working due to service issues related to the IMEI number and SIM card.

📱 Device Issues Power & Boot 2x asked 1 variants 8 scripts a907161d_recording-3622221051.txt

Edit Merge

The customer is having trouble activating their Fig Phone with their Verizon account due to compatibility issues.

📱 Device Issues Account Access 1x asked 0 variants 5 scripts 7e6aab8e_recording-3617352970.txt

Edit Merge

The customer is experiencing issues with GPS and data functions on their phone due to changes made by AT&T.

🌐 Data & Internet No Data Connection 1x asked 0 variants 7 scripts bdacc1c0_recording-3644145418.txt

Edit Merge

The customer is inquiring about a warranty for a phone that is not powering on.

📱 Device Issues Power & Boot 1x asked 0 variants 6 scripts d471d8f7_recording-3648998033.txt

Edit Merge

How can I check if my phone is under warranty and what should I do to get my broken screen fixed?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts b12c41e6_recording-3637810673.txt

Edit Merge

The music app stopped working and needed troubleshooting.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 5298e2d3_recording-3638444313.txt

Edit Merge

The customer is experiencing an issue where music does not resume after ending a phone call following a software update.

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 1909940a_recording-3644136052.txt

Edit Merge

Why can't I use cash for payments?

💳 Account & Billing Payment Issues 1x asked 0 variants 4 scripts 339c17be_recording-3645612496.txt

Edit Merge

The customer is experiencing unwanted notifications from muted group messages after a recent update.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts bb4259dc_recording-3645283680.txt

Edit Merge

The customer is experiencing issues with the SIM slots and app crashes on their phone.

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts b940181f_recording-3634199461.txt

Edit Merge

How can I reopen a lost phone that is not responding?

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts bec82571_recording-3641299788.txt

Edit Merge

How to obtain the network SIM unlocking code for a locked phone?

📱 Device Issues Buttons & Controls 1x asked 0 variants 4 scripts b896c5c3_recording-3637212092.txt

Edit Merge

The keypad screen is not displaying correctly with enlarged numbers and missing options.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts e1ca72ba_recording-3639327869.txt

Edit Merge

Content Moderation

Pending Questions (1687)