Moderation - Admin

The customer is having trouble activating their Fig Phone with their Verizon account due to compatibility issues.

📱 Device Issues Account Access 1x asked 0 variants 5 scripts 7e6aab8e_recording-3617352970.txt

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The customer is experiencing issues with GPS and data functions on their phone due to changes made by AT&T.

🌐 Data & Internet No Data Connection 1x asked 0 variants 7 scripts bdacc1c0_recording-3644145418.txt

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The customer is inquiring about a warranty for a phone that is not powering on.

📱 Device Issues Power & Boot 1x asked 0 variants 6 scripts d471d8f7_recording-3648998033.txt

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How can I check if my phone is under warranty and what should I do to get my broken screen fixed?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts b12c41e6_recording-3637810673.txt

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The music app stopped working and needed troubleshooting.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 5298e2d3_recording-3638444313.txt

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The customer is experiencing an issue where music does not resume after ending a phone call following a software update.

💻 Apps & Software Software Updates 1x asked 0 variants 3 scripts 1909940a_recording-3644136052.txt

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Why can't I use cash for payments?

💳 Account & Billing Payment Issues 1x asked 0 variants 4 scripts 339c17be_recording-3645612496.txt

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The customer is experiencing unwanted notifications from muted group messages after a recent update.

💻 Apps & Software Settings Issues 1x asked 0 variants 2 scripts bb4259dc_recording-3645283680.txt

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The customer is experiencing issues with the SIM slots and app crashes on their phone.

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts b940181f_recording-3634199461.txt

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How can I reopen a lost phone that is not responding?

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts bec82571_recording-3641299788.txt

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How to obtain the network SIM unlocking code for a locked phone?

📱 Device Issues Buttons & Controls 1x asked 0 variants 4 scripts b896c5c3_recording-3637212092.txt

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The keypad screen is not displaying correctly with enlarged numbers and missing options.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts e1ca72ba_recording-3639327869.txt

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The customer is experiencing issues with the microphone and charging port of their phone and is inquiring about purchasing a new one.

📱 Device Issues Battery & Charging 1x asked 0 variants 4 scripts 3aea91cd_recording-3649848416.txt

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Customer is inquiring about service options and availability.

❓ General Inquiry Service Questions 2x asked 1 variants 0 scripts dff3b785_recording-3634707268.txt

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The customer is experiencing an issue with unread text messages still appearing on the front screen despite having read them.

💬 Messaging SMS Text Messages 1x asked 0 variants 5 scripts e11ea786_recording-3621562300.txt

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The customer is trying to activate a new phone that is locked.

📱 Device Issues Power & Boot 1x asked 0 variants 5 scripts c24fa777_recording-3638357920.txt

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The customer's phone screen won't turn on and needs to be repaired.

📱 Device Issues Screen & Display 1x asked 0 variants 4 scripts f39cb13e_recording-3634262791.txt

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The phone turned off unexpectedly and all data was erased.

📱 Device Issues Power & Boot 1x asked 0 variants 7 scripts 7a89925c_recording-3648450635.txt

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What is the process to become a wholesale distributor?

❓ General Inquiry Service Questions 1x asked 0 variants 2 scripts 168ed223_recording-3649309052.txt

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The customer wants a refund for a repair that could not be completed and is inquiring about the process.

💳 Account & Billing Payment Issues 1x asked 0 variants 1 scripts 7e611223_recording-3634178565.txt

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