Moderation - Admin

The music player on the phone is not working and shows an error message.

💻 Apps & Software Settings Issues 7x asked 6 variants 33 scripts 2f269fad_recording-3644992377.txt

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The customer is inquiring about the status of their repaired phone and is having trouble locating it in the system.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 70da34d4_recording-3648040582.txt

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The customer is not receiving calls when the phone is powered back on after being turned off.

📞 Calls & Voice Can't Receive Calls 1x asked 0 variants 0 scripts 226e1608_recording-3642903285.txt

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Customer inquiring about phone repair and availability of parts at a specific location

🏪 Store & Service Device Repair 2x asked 1 variants 4 scripts dd4de3c7_recording-3644095321.txt

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The phone drops calls frequently, especially when placed down.

📱 Device Issues Call Quality 1x asked 0 variants 0 scripts 4855fdd8_recording-3642895610.txt

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The customer is unable to use T9 typing after a software update.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts 037e028c_recording-3637819513.txt

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How can I transfer my contacts from one phone to another if the screen is not working?

📱 Device Issues Screen & Display 1x asked 0 variants 3 scripts 313930ce_recording-3621992260.txt

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The customer is inquiring about the status of their phone repair and the shipping label for pickup.

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts c592aa61_recording-3637871315.txt

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How can I find warranty information and repair services for my phone?

🏪 Store & Service Device Repair 1x asked 0 variants 0 scripts 42f609a0_recording-3621544233.txt

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The customer is frustrated that Android Auto is not working on their new phone and wants to know when it will be fixed.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts a5a25c67_recording-3621562892.txt

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What should I do about my phone repair when the store is closed and I need my phone?

🏪 Store & Service Device Repair 1x asked 0 variants 5 scripts 751c51f5_recording-3622323352.txt

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Was the phone wiped before being returned?

🏪 Store & Service Device Repair 1x asked 0 variants 2 scripts 08bed808_recording-3641198538.txt

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The customer is experiencing issues with talk to text not working and the phone not charging properly.

📱 Device Issues Battery & Charging 1x asked 0 variants 2 scripts d27be26e_recording-3649779038.txt

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How much does it cost to fix a broken charging port?

📱 Device Issues Battery & Charging 1x asked 0 variants 5 scripts def6ec05_recording-3635180816.txt

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The phone is stuck in fast boot mode and not turning on.

📱 Device Issues Power & Boot 1x asked 0 variants 4 scripts 2f95d7f3_recording-3645539360.txt

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The customer is experiencing issues with the Notes app crashing when attempting to print.

💻 Apps & Software Settings Issues 1x asked 0 variants 10 scripts 95cce13c_recording-3617553482.txt

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The customer is having trouble sending messages to multiple recipients in group chats.

💬 Messaging Group Messages 2x asked 0 variants 0 scripts d53b60e6_recording-3644773560.txt

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How can I downgrade my current plan?

💳 Account & Billing Plan Changes 1x asked 0 variants 0 scripts 046dfc73_recording-3621550315.txt

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The customer is experiencing issues with their phone's notifications not deleting and multimedia messages not sending or downloading properly.

📱 Device Issues Messaging Apps 1x asked 0 variants 6 scripts b6c8edee_recording-3638691764.txt

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The Waze app is not connecting to GPS and showing approximate location.

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 505a6e7d_recording-3620485074.txt

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Pending Questions (1687)