Moderation - Admin

How can I turn off the automatic volume adjustment when my phone is closed and in vibrate mode after a recent update?

💻 Apps & Software Software Updates 1x asked 0 variants 5 scripts 5f0d5719_recording-3656923675.txt

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The phone is not recognizing the SIM card after being repaired.

📱 Device Issues Power & Boot 1x asked 0 variants 3 scripts 024ecdeb_recording-3663028271.txt

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The voice note feature is not working on the customer's phone.

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts cc5f6293_recording-3665664571.txt

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The phone stopped working and won't turn on after being used normally.

📱 Device Issues Power & Boot 1x asked 0 variants 0 scripts 9124665f_recording-3667993960.txt

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The customer is having trouble opening their media player due to an unexpected error.

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts cad63042_recording-3678893099.txt

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The customer's phone screen is frozen and displaying funny colors before turning off and restarting.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts 5b5f4b1c_recording-3651678449.txt

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The talk-to-text feature is not working and text messages are taking a long time to send.

💻 Apps & Software Settings Issues 1x asked 0 variants 8 scripts 6c8e4c51_recording-3676778939.txt

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Why is the software update failing to install on the phone?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 00b6d632_recording-3674474472.txt

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Customer is trying to switch service providers but is having issues with account name verification.

💳 Account & Billing Account Access 1x asked 0 variants 5 scripts 68a3b2ae_recording-3661206728.txt

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The customer wants to know if their service needs another payment and how to access their account online.

💳 Account & Billing Payment Issues 1x asked 0 variants 6 scripts 97426485_recording-3656035528.txt

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The customer is experiencing sluggish message delivery and is seeking assistance to resolve the issue.

💬 Messaging SMS Text Messages 1x asked 0 variants 2 scripts 8b5174f9_recording-3667485466.txt

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The customer is inquiring about the repair process and costs for a phone damaged by liquid.

📱 Device Issues Physical Damage 1x asked 0 variants 9 scripts 9ac0fd28_recording-3678067914.txt

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The customer is having trouble accessing their son's phone number and transferring the line due to a zip code issue.

💳 Account & Billing Account Access 1x asked 0 variants 4 scripts b8f4d82d_recording-3662463191.txt

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How can I access my account information and transfer my number to a different SIM card?

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 778da3ca_recording-3679388655.txt

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What should I do to save information from a phone that might break?

📱 Device Issues Physical Damage 1x asked 0 variants 3 scripts 3344e138_recording-3653582723.txt

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Voice commands for Android Auto are not working

💻 Apps & Software Settings Issues 1x asked 0 variants 3 scripts 7835270a_recording-3678042971.txt

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Will Google Pay work on this device with NFC capabilities?

💻 Apps & Software Settings Issues 1x asked 0 variants 6 scripts 84a63e05_recording-3674480688.txt

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The customer is experiencing issues with phone calls not going through.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 0 scripts f160fb23_recording-3678558523.txt

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The customer is experiencing slow performance on their phone, particularly with messages and Bluetooth connectivity.

💻 Apps & Software Settings Issues 1x asked 0 variants 5 scripts b89a9580_recording-3653104298.txt

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Why do group texts show up in individual chats before appearing in the group chat?

💬 Messaging Group Messages 1x asked 0 variants 3 scripts ce5ce182_recording-3651716458.txt

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Pending Questions (1687)