Moderation - Admin

The customer needs to update a credit card payment method.

💳 Account & Billing Payment Issues 1x asked 0 variants 0 scripts 63d6af02_recording-3651656602.txt

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Customer inquiring about the status of a device sent for repair

🏪 Store & Service Device Repair 6x asked 0 variants 0 scripts f7c81aa2_recording-3652123197.txt

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The phone hangs up randomly during calls and apps, and the screen locks unexpectedly.

📱 Device Issues Audio & Sound 1x asked 0 variants 3 scripts 7fdb2df8_recording-3674708128.txt

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Customer is having issues activating a new SIM card and accessing their account information.

💳 Account & Billing Account Access 1x asked 0 variants 6 scripts 17ca50bf_recording-3675650186.txt

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Can I access certain apps on my phone and how do I update to get them?

💻 Apps & Software Software Updates 1x asked 0 variants 0 scripts 51a5543f_recording-3662823656.txt

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The customer is trying to port their number and is having issues with the account number being recognized.

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts ead66858_recording-3678913154.txt

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The selfie camera on the phone is not working and the option is missing.

📱 Device Issues Camera 1x asked 0 variants 3 scripts 43230884_recording-3674517223.txt

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The customer is experiencing issues with their data connection and is inquiring about data availability.

🌐 Data & Internet No Data Connection 1x asked 0 variants 0 scripts 9cf7886b_recording-3678180403.txt

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The camera on the phone disappeared after an update and has not reappeared since.

📱 Device Issues Camera 1x asked 0 variants 5 scripts e2fdd5c9_recording-3652898031.txt

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The customer is having issues opening the Messenger app on their device.

💻 Apps & Software Messaging Apps 1x asked 0 variants 0 scripts 45e66dd1_recording-3679348707.txt

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The music app won't open after a recent update, showing an unexpected error.

💻 Apps & Software App Crashes 1x asked 0 variants 0 scripts 77df8c1c_recording-3677370868.txt

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The customer is experiencing issues with making calls after switching from an iPhone to a FIG phone on T-Mobile.

📞 Calls & Voice Can't Make Calls 1x asked 0 variants 0 scripts 7a86c319_recording-3661804951.txt

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The customer is not receiving some text messages after switching phones.

💬 Messaging SMS Text Messages 3x asked 2 variants 13 scripts 6ab43af6_recording-3665717810.txt

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The loaner phone screen is cracked and may pose a safety risk.

📱 Device Issues Screen & Display 1x asked 0 variants 0 scripts d001acae_recording-3669666793.txt

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How can I retrieve the factory reset code for my phone?

📱 Device Issues Power & Boot 1x asked 0 variants 5 scripts 722be0fd_recording-3662055328.txt

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The customer is experiencing issues with the music app on their Fig phone, which displays an error message and does not function properly.

💻 Apps & Software Settings Issues 2x asked 1 variants 9 scripts 17b90860_recording-3652953019.txt

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The customer is having trouble with message notifications being delayed and cannot turn off a setting related to DuraSpeed.

💬 Messaging Messaging Apps 1x asked 0 variants 5 scripts 9e0460d0_recording-3674455501.txt

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How can I obtain a number transfer PIN for my account?

💳 Account & Billing Account Access 1x asked 0 variants 0 scripts 653d9896_recording-3655021329.txt

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The messaging app is slow to display sent texts.

💬 Messaging Messaging Apps 1x asked 0 variants 0 scripts 869be520_recording-3664167751.txt

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How can I return my phone and order a bigger version?

🏪 Store & Service Device Repair 1x asked 0 variants 7 scripts 606ded35_recording-3657893909.txt

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Content Moderation

Pending Questions (1687)